OUTSOURCED ACCOUNT MANAGEMENT
Building and Refining Your Customer Journey Experience
Technology Focus Group is your trusted strategic Partner in Building and Refining Your Customer Journey Experience, resulting in more revenue and deeper relationships with your customers.
Our Unique Account Management Process
* Achieving and growing quarterly and annual revenue by selling Your company renewals/products/services in dedicatd territory
* Providing accurate weekly/ monthly/ quarterly sales forecast
* Ensuring mastery of product knowledge and technical understanding of products and services for each dedicated client in specified territory
* Promoting Your company products or services for established client
* Effectively handling objections and competitive pressures to retain customers and win new ones
* Ensuring high level of professionalism during all interactions with customers and prospects
Outcome Delivered
Increased Customer Engagement
We nurture an ongoing, reliable relationship with the customer, and an invaluable partnership with your company.
Better Renewal rates and satisfaction
What’s working well with customers and partners. To increase the value to partners and customers by prioritizing channel partner tactics, programs and strategies based on the value delivered.
Reduced churn and improved retention
Partners and leverage leading best practices: Include selected Partners in key GTM decisions, continue the conversation, support an omnichannel approach
1
%
Increase in Uncovered Opportunities
10
%
Increased Customer Engagement
1
%